Can a budget-limited IR office get world-class results? Yes, there’s hope for the rest of us! This case study follows KPU’s ongoing journey of process improvement, going beyond buzzwords such as automation and self-service Business Intelligence, by examining the IR team’s role within the institution in the light of modern technology, complexity, and rapid change. See how we are working towards elevating non-technical users to active data explorers even for complex topics such as Retention and Student Success. Excel is dead? Long live Excel!

Edgar Olaguer, Rani Barbir (KPU)