UCN recently changed course evaluation survey systems. The new system offered additional capabilities, some eagerly anticipated, others unexpected. Institutional Analysis & Planning (IA&P) has leveraged these capabilities to streamline operational processes and add new feedback loops that were previously not practical. By leveraging Qualtrics’ dynamic features and functions, we have gone from a data collection system to a platform that offers advanced analysis, reporting, and workflow.  This presentation will delve into the unexpected uses of survey platforms and explore how they can be effectively employed to improve operational aspects and support strategic initiatives at a post-secondary institution.


Amber Strong, Halla Elnour, Laura Labossiere, Ashley Blackman

University College of the North (UCN)